The Toluna QuickSurveys help section provides you with basic guidance on how to effectively use our product.  Within this section you will find information on products and pricing, using Toluna QuickSurveys and FAQs.  If you need further support please contact us.

Buying and depositing credits

Choose our “Pay As You Go” or subscription packages, then buy credits online, by phone or by email.
You can deposit or add credits to your account from the dashboard, pricing calculator and/or account details page.

Deposit credits into your account

Refund Policy

Toluna is committed to giving you outstanding service and results. With no set-up or cancellation fees, our surveys are also extremely affordable. If you prepay for results to your Toluna QuickSurveys from our panellists and fewer than 50% respond in the timeframe detailed in the relevant purchase order, you may receive a credit to your account.

Ask us a question or request a refund