13
Sep
10 Ways to Become and Awesome Online Community Moderator copy
QuickCommunities Live Chat Moderation Functions

Previously, we showed you techniques to optimize your online community engagement pre-launch. In this post, we prepare you on how to use all the functions within the live community  via QuickCommunities to engage with your audience in real-time.  Our agile solution includes the following:

Analyze and view your report dashboard by clicking the icon here, located at the top right of the live event.

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To create a new topic, click the + button.

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Complete information on a new topic, and then click Create Topic

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Click the three dots to the right of a topic to edit, remove, pin or close. You can use the ‘close topic’ option to add all topics ahead of time, and unlock when you are ready for respondents to answer.  Pinning a topic allows you to keep a topic pinned to the top of the list so that it is the first topic participant see. You have the option to pin multiple topics at a time and you can pin/unpin at any point.

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The lock represents a closed topic.

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To get more information about a participant, hover over their username. To remove them, click on the 3 dots next to their username and then ‘remove user.’

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To comment within a topic, add photo or video, type in this box:

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To like a response, click on the Thumbs Up icon. Use the Tag feature to organize responses. Only the moderator will see these. Click on the three dots next to a comment to remove the comment.

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One to one chat with a participant by double-clicking their username. A new window will open where you can chat with them privately.

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You can address specific members within a topic chat by saying “@username”, however it will not notify them. It simply stands out in the chat and that user will have to come across your callout.

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